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Information Technology:

Processing information by computer. IT is an umbrella term for the entire computer industry and its latest moniker, which took hold in the 1990s. It actually took 40 years before the industry settled on what to call itself. First it was "electronic data processing" (EDP), which was followed by "management information systems" (MIS) and then "information systems" (IS).

Consultant:

A person who acts as an advisor to users or to the technical staff.  Consultants are available for all aspects of the computer industry, including electronic circuit design, information systems analysis and software development.  In a business environment, consultants are often used to create the functional specifications from which vendors can respond.

Implementation:

The carrying out or physical realization of something. The phrase "there are various implementations of the protocol" means that there are several software products that execute that protocol. A computer system implementation would be the installation of new hardware and system software. An information system implementation would be the installation of new databases and application programs, and the adoption of new manual procedures.

 


 

Business Rates

Latest News!

WELCOME APPLE!!

Imagination is now welcoming Apple to our product line.  As the newest Apple partner, we now offer even more solutions to cater to every one of our clients!

Service Contract vs. Non-Service Contract

 

Our business clients have the option of choosing to subscribe to a service contract with us.  The rates below are shown for service contract clients and non-service contract clients.  If a client chooses to sign a service contract, a one year agreement would need to be signed that would include a monthly retainer.  Please call our sales department for a service contract quote.

 

Service Contract Rates

 

The following rates are for service contract clients.  In order to receive these rates, a client will need to have a service contract with us with a monthly retainer.  All projects are rated at a per project cost and are not rated hourly.  The hourly rates are for day-to-day IT support and consulting.

  • Desktop PC Support: $75.00/hour
  • Server/LAN/WAN Support: $100.00/hour
  • After Hours Service: FREE
  • Emergency Service: FREE
  • Minimum Billing for Phone and E-mail Support: 1/4 Hour
  • Minimum Billing for On-Site Support: 2 Hours
  • Travel Time For On-Site Service: FREE
  • Dedicated Project Manager: FREE
  • Response Time for Emergencies: 4 Hours

Non-Service Contract Rates

 

The following rates are for non-service contract clients.  A monthly retainer is not required to receive these rates.  All projects are rated at a per project cost and are not rated hourly.  The hourly rates are for day-to-day IT support and consulting.

  • Desktop PC Support: $100.00/hour
  • Server/LAN/WAN Support: $125.00/hour
  • After Hours Service: Add 20%
  • Emergency Service: Add 25%
  • Minimum Billing for Phone and E-mail Support: 1/2 Hour
  • Minimum Billing for On-Site Support: 2 Hours
  • Travel Time For On-Site Service: Billed at 50% of Hourly Rate
  • Dedicated Project Manager: NONE
  • Response Time for Emergencies: NONE